At Elvaara, we strive to ensure customer satisfaction while maintaining strict hygiene and quality standards for our products.

1. Eligibility for Returns

Due to the nature of fragrance products, returns are only accepted in the following cases:

• Damaged product received
• Wrong product delivered
• Product leakage during transit

2. Non-Returnable Conditions

We do not accept returns if:

• The product has been used or opened
• Customer does not like the fragrance (subjective preference)
• Minor packaging damage that does not affect the product
• Return request made after the allowed timeframe

3. Return Request Timeline

• Customers must raise a return request within 48 hours of delivery
• Requests must include clear images or unboxing video proof

4. Return Process

• Contact customer support with order details
• Share proof (images/videos)
• Our team will verify within 2–3 working days
• If approved, reverse pickup or instructions will be provided

5. Refund Options

Once approved, customers may choose:

• Full refund to original payment method
• Store credit (if applicable)
• Replacement product (subject to availability)

6. Refund Timeline

• Refunds are processed within 7–10 business days after approval
• Time may vary depending on bank/payment provider

7. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible

8. Shipping Charges

• Shipping charges are non-refundable, unless the error is from our side
• Reverse pickup (if applicable) will be handled by us for valid cases

9. Failed Deliveries

If delivery fails due to incorrect address or unavailability:

• Re-shipping charges may apply
• No refund in such cases

10. Contact for Support

Email: support@elvaara.com

Phone: +91 90882 33201